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  • Comment Detail

  • Date: 08/06/24
    First Name: Noah
    Last Name: Sawyer
    Email: noahsawyer@justastart.org
    Organization Type: organization
    Organization: Just-A-Start Corporation

  • Comment

    Very generally the online application is very rigid, which makes nuance difficult. In our recent application, we experienced two technical glitches that had to be resolved by IT. FHLB was incredibly helpful and responsive, but there was a lot of back and forth required for what seemed like backend IT issues.

    - One glitch was about the addresses. They weren't showing up after I inputted them. The other had to do with my name not appearing on a sponsor drop down contact list. It was so minor but required several emails and a call to get resolved.

    - There was also some confusion about whether or not our affiliate entity had to register as a co-sponsor because they were the name on the MOU. Because they were not on the dropdown list of potential sponsors and are a wholly owned subsidiary. This almost caused an 11th-hour fire drill.

    There were a few areas where the unique situation of our site didn't play well with the required inputs on the application.