Becoming a homeowner and understanding the mortgage process can be challenging in any language. If you are looking to speak with someone in your preferred language about the mortgage process, mortgage documents, loan payments, staying in your home, or avoiding scams or fraud, there are resources available for you. Whether it is a live interpretation service or a counselor who speaks your language, free-to-use interpretive services are here to help.
HUD
HUD's nationwide network of Housing Counseling Agencies provide individual counseling and group education to help current and prospective homeowners and renters make responsible housing choices. These HUD-approved agencies provide guidance and resources on homeownership, rental, service for the homeless, reverse mortgage and budget and financial literacy via face-to-face, phone and secure internet platforms. HUD has created a tool to locate housing counseling agencies that includes what languages are supported so you can find a housing counselor you can work with in your preferred language. https://apps.hud.gov/offices/hsg/sfh/hcc/hcs.cfm
Additionally, you may call their interactive housing counseling line to be directed to housing counseling agencies in your area in the English or Spanish languages at (800) 569-4287.
| For help with… | Services and cost | Contact | Availability & languages supported |
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The Counseling line is a free automated telephone line that directs you to counselors in your area. The online locator includes the languages supported by each housing counselor | (800) 569-4287 or online here | Housing counseling line, available in English and Spanish, and locator tool are available 24/7 but hours of operation and languages supported vary by agency |
CFPB
Help by phone is available in more than 180 languages when you call (855) 411-2372. Visit www.consumerfinance.gov/language/ for more information.
Homeownership Preservation Foundation
The Homeownership Preservation Foundation provides financial education for anyone thinking about buying their first home, currently own a home, or are thinking about homeownership again. A HUD certified counselor is ready to talk with you. You and your coach will review your overall financial outlook together and develop a comprehensive action plan specifically tailored to your unique circumstances and goals. Call (888) 995HOPE (4673) and request assistance in your preferred language.
| For help with… | Services and cost | Contact | Availability & languages supported |
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Free hotline. Request assistance in your language and the hotline will connect you with a translator | (888) 995-HOPE (4673) | English, Spanish, and able to support over 200 additional languages, offering extended hours weekdays 8-10pm ET and Saturdays 9-6 ET |
LEGAL DISCLAIMER
This Mortgage Translations clearinghouse is intended to serve as a resource for institutions serving consumers with limited proficiency in English. The material presented is for informational purposes only. FHFA is not liable for any inaccuracies in translated materials or misunderstandings due to language usage or dialect. The Mortgage Translations clearinghouse may include material created by parties other than FHFA. While the Mortgage Translations clearinghouse provides a centralized location for relevant materials and information, FHFA does not endorse or guarantee the accuracy of any such third-party materials and information. Recent updates to third-party materials and information may not be reflected immediately on the Mortgage Translations clearinghouse.
Last updated: December 2, 2022