Comment Detail
Date: 07/28/17 First Name: Douglas Last Name: Calabrese Email: dmcalabrese@gmail.com Organization Type: other Organization: Eagle Home Mortgage Comment
One idea that MBA cannot support is the possibility that FHFA would put a question regarding a borrower’s “preferred language” on the Uniform Residential Loan Application (URLA) that all GSE borrowers or their lender must complete.
We believe that inclusion of such a question would be premature and potentially harmful to a lender or servicer’s relationship with their customer The borrower might have expectations about service in another language that a lender or servicer cannot provide, or a borrower might erroneously believe the lender intended to discriminate against them or otherwise treat them differently. Neither outcome is consistent with the type of customer service we know MBA members strive to provide
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