Comment Detail
Date: 07/26/17 First Name: George Last Name: Baker Email: gbaker@talkuments.com Organization Type: other Organization: Talkuments, LLC Comment
The mortgage industry’s current consumer information delivery model is antiquated and flawed. The current delivery model lacks the flexibility to adequately address the needs of consumers, especially limited English proficiency (LEP) and preferred language (PL) borrowers. The industry’s information delivery model is problematic for native English speakers so its duplication and use, in whole or in part, for LEP/PL borrowers will not achieve the desired results sought by FHFA and the Enterprises. The most effective solution for LEP/PL borrowers and for all other mortgage-ready borrowers is lender provided interactive educational technology (IET) that starts at point of sale and continues through loan servicing.
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