Comment Detail
Date: 07/25/17 First Name: Jonas Champion Last Name: Champion Email: jonaschamp@gmail.com Organization Type: other Organization: Luxury Mortgage Comment
I share the opinion of the MBA on this subject
We believe that inclusion of such a question would be premature and potentially harmful to a lender or servicer’s relationship with their customer The borrower might have expectations about service in another language that a lender or servicer cannot provide, or a borrower might erroneously believe the lender intended to discriminate against them or otherwise treat them differently. Neither outcome is consistent with the type of customer service we know MBA members strive to provide.
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