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  • Comment Detail

  • Date: 07/25/17
    First Name: Julie
    Last Name: Manson
    Email: julie.manson@plazahomemortgage.com
    Organization Type: other
    Organization: Plaza Home Mortgage, Inc.

  • Comment

    The FHFA should not include a question on the URLA regarding a borrower's "preferred language". The inclusion of such a question would be potentially harmful to a lender or servicer's relationship with the customer. The borrower may have expectations about service in another language the a lender or servicer cannot provide. The borrower may erroneously believe the lender intended to discriminate against them or otherwise treat them differently. Neither outcome is consistent with the customer service the industry strives to provide.