Comment Detail
Date: 07/25/17 First Name: Julie Last Name: Manson Email: julie.manson@plazahomemortgage.com Organization Type: other Organization: Plaza Home Mortgage, Inc. Comment
The FHFA should not include a question on the URLA regarding a borrower's "preferred language". The inclusion of such a question would be potentially harmful to a lender or servicer's relationship with the customer. The borrower may have expectations about service in another language the a lender or servicer cannot provide. The borrower may erroneously believe the lender intended to discriminate against them or otherwise treat them differently. Neither outcome is consistent with the customer service the industry strives to provide.
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.